La competitività ecologica dei sistemi territoriali tra identità, immagine e vantaggi “costruiti”. Quale marketing dei servizi turistici di fronte alla “long tail”?

Luiciano Pilotti (), Alessandra Tedeschi-Toschi () and Roberta Apa ()

Departmental Working Papers from Department of Economics, Management and Quantitative Methods at Università degli Studi di Milano

Abstract: The increased diversity of demand for tourist services requires continuous rethinking of the trade-off between specialization and breadth of the offer for the management of the "long tail". This makes clear the need to (re)define the concept of competitiveness of tourist destinations and its drivers, including consideration of a demand characterized by an increasing variety and differentiation, whose satisfaction requires the aggregation of differentcomponents of offer, also multi-local. It is know that the competition in the tourism sector does not only occur between individual players/locations, but increasingly between multiterritorial systems quality and positioning of individual service components, but on the one the overall “multi-level ecological system". The article examines these issues, reassembling the main contributions of the literature in a integrated model for the analysis of competitiveness of Multilocal Touristic Eco Systems, introducing the concept of sustainability not as a limitation, but as an approach to strengthen its competitiveness. The empirical case presented is that of Garda’s Lake.

Keywords: Tourism competitiveness system; service quality; long tail (search for similar items in EconPapers)
Date: 2011-03-28
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Citations: View citations in EconPapers (1)

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