Using Business Etiquette Nowadays. Qualitative Research on Business Phoning, Emailing and Meetings

Nicolau Cristina (), Alsati Karam () and Herțanu Andreea ()
Additional contact information
Nicolau Cristina: “Transilvania†University of Brașov
Alsati Karam: “Transilvania†University of Brașov
Herțanu Andreea: “Transilvania†University of Brașov

Ovidius University Annals, Economic Sciences Series, 2017, vol. XVII, issue 2, 444-448

Abstract: Business etiquette has a very important role in the business world, representing the image of a business. In this respect, this paper aims at identifying firstly its main constitutive parts and secondly, how emailing, phoning and meetings are used in practice by people of different origins who works internationally. Hence, the qualitative piece of research presented hereinafter approaches the significance of etiquettes. The results clearly show that appearance, actions as well as spoken and written words reflect the image of a person and its interests within the business environment. Therefore, we underline that employees shall benefit from specialized training on business etiquette and we clearly highlight that standardization with business etiquette has continuously changed with international businesses and globalization. We did conclude that, by providing good practice with business etiquette, communication, the so important process in the business world, is qualitatively developed enhancing interpersonal business relationships.

Keywords: business etiquette; business communication; cultural differences (search for similar items in EconPapers)
JEL-codes: M14 Z13 (search for similar items in EconPapers)
Date: 2017
References: View complete reference list from CitEc
Citations:

Downloads: (external link)
http://stec.univ-ovidius.ro/html/anale/RO/2017-2/Section%20IV/18.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ovi:oviste:v:xvii:y:2017:i:2:p:444-448

Access Statistics for this article

Ovidius University Annals, Economic Sciences Series is currently edited by Spatariu Cerasela

More articles in Ovidius University Annals, Economic Sciences Series from Ovidius University of Constantza, Faculty of Economic Sciences Contact information at EDIRC.
Bibliographic data for series maintained by Gheorghiu Gabriela ().