Barriers to the Implementation of the Quality Management System in Small and Medium-Sized Enterprises

Alina Rodica Gal, Cosmina Laura RaÈ› and Cristina Ionela Toadere
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Alina Rodica Gal: Babeș –Bolyai†University of Cluj-Napoca
Cosmina Laura Raț: Babeș –Bolyai†University of Cluj-Napoca
Cristina Ionela Toadere: Babeș –Bolyai†University of Cluj-Napoca

Ovidius University Annals, Economic Sciences Series, 2020, vol. XX, issue 1, 618-625

Abstract: The study aims to highlight the barriers faced by small and medium enterprises (SMEs) in implementing the quality management system (QMS). For this purpose, we built the variable "Barriers in the implementation of QMS", composed of 13 primary variables. The statistical analysis was performed on a sample of 62 SMEs in the field of industrial production (microenterprises were not considered), from Romania, which implemented this system in accordance with the requirements of the international standards ISO 9001: 2015. As research methods, we used a survey based on the questionnaire and the interview to identify the main difficulties in implementing QMS. The results indicate that SMEs face many barriers in the implementation of QMS, which negatively affect both the effectiveness of quality management practices and organizational effectiveness.

Keywords: quality management; quality management system; barriers in QMS implementation; quality improvement (search for similar items in EconPapers)
JEL-codes: M13 M14 M20 M21 (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:ovi:oviste:v:xx:y:2020:i:1:p:618-625

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