The Role, Importance and Motivations of ISO 9001:2015 Based QMS Implementation in SMEs

Alina Rodica Gal, Cosmina Laura RaÈ› and Cristina Ionela Toadere
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Alina Rodica Gal: “Babeș –Bolyai†University of Cluj-Napoca
Cosmina Laura Raț: “Babeș –Bolyai†University of Cluj-Napoca
Cristina Ionela Toadere: “Babeș –Bolyai†University of Cluj-Napoca

Ovidius University Annals, Economic Sciences Series, 2020, vol. XX, issue 1, 626-633

Abstract: The empirical study addresses an important topic, namely the importance and motivations of QMS implementation in SMEs, based on the new edition of the international standard ISO 9001: 2015, and starting from the reality that in 2018 the share of SMEs that have implemented and certified QMS according to ISO 9001, also considering the ISO 9001 version the 2008 edition, is below 30%, and those that have implemented and certified the new 2015 edition have a share below 10%. Thus our study is based on a sample of 93 enterprises that have implemented the new standard. Regarding the certification of SMEs, we believe that obtaining the certificate by meeting its criteria is not enough considering that it determines more the direction to follow, the future evolution of the SMC, which is why its requirements can be considered as minimum criteria to be met for certification, not an end goal.

Keywords: implementation; quality standards; motivations for QMS implementation; quality management; quality certification (search for similar items in EconPapers)
JEL-codes: M13 M14 M20 M21 (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:ovi:oviste:v:xx:y:2020:i:1:p:626-633

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