Using Mental Models to Study Cross-Cultural Interactions

Leigh Anne Liu and Claudia Dale

Chapter 11 in Beyond Hofstede, 2009, pp 222-244 from Palgrave Macmillan

Abstract: Abstract The preceding quote illustrates the dynamic complexities of cultural development and convergence through individual experience and cognition. Cross-cultural interactions, including face-to-face and electronic communication, negotiation, conflict management, and teamwork, are critical components of today’s global marketplace. In this chapter, from the lens of viewing culture as mental models and shared mental models, we advocate the need for using these cognitive networks to study and participate in intra- and intercultural interactions. We propose individual and shared mental models as a framework for evaluating cultural differences and navigating cross-cultural business interactions.

Keywords: Mental Model; Organizational Behavior; Conflict Management; Ultimatum Game; International Business Study (search for similar items in EconPapers)
Date: 2009
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-24083-4_11

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DOI: 10.1057/9780230240834_11

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