How Systems Thinking Provides a Framework for Change: A Case Study of Disabled Facilities Grant Service in Neath Port Talbot County Borough Council

Keivan Zokaei

Chapter 2 in Systems Thinking: From Heresy to Practice, 2011, pp 17-39 from Palgrave Macmillan

Abstract: Abstract This chapter discusses how ‘systems thinking’ provides a framework for change by illustrating some key features of the approach deployed in the redesign of a public service system. The Check-Plan-Do methodology (Seddon, 2005) provides a structured framework for understanding the system and a practical framework for redesign. In contrast with many other change methodologies, in the systems thinking approach, there are no toolkits to be applied to managers’ problems, or training courses for managers to attend. Instead, participants are required to continue to follow the method and to ensure that they are engaged in the study of their service in a systematic way.

Keywords: Residential Care; Occupational Therapy; System Thinking; Front Line Staff; Senior Leader (search for similar items in EconPapers)
Date: 2011
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DOI: 10.1057/9780230299221_2

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