Re-View: end-to-end effectiveness

Susan Barlow, Stephen Parry and Mike Faulkner

Chapter Chapter 4 in Sense and Respond, 2005, pp 57-66 from Palgrave Macmillan

Abstract: Abstract Understanding the CORE Demand profile is just the first step. Understanding and measuring how the organisation responds end-to-end is the next important activity.

Keywords: Control Chart; Capability Measurement; Customer Experience; Frontline Staff; Demand Type (search for similar items in EconPapers)
Date: 2005
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-50814-9_4

Ordering information: This item can be ordered from
http://www.palgrave.com/9780230508149

DOI: 10.1057/9780230508149_4

Access Statistics for this chapter

More chapters in Palgrave Macmillan Books from Palgrave Macmillan
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().