The cost of lost trust

Sally Bibb and Jeremy Kourdi

Chapter 3 in Trust Matters, 2004, pp 29-42 from Palgrave Macmillan

Abstract: Abstract Trust is universally welcome, recognised and frequently taken for granted, yet its absence can precipitate total disaster. The effects of lost trust are only rarely understood. In this chapter, we look at the consequences of lost trust for individuals and organisations. We also show that the way that corporations lose trust affects their ability to rebuild it.

Keywords: Corporate Governance; Share Price; Customer Loyalty; Confirmation Bias; Senior Executive (search for similar items in EconPapers)
Date: 2004
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-50833-0_3

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DOI: 10.1057/9780230508330_3

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