Trust Matters

Sally Bibb and Jeremy Kourdi

in Palgrave Macmillan Books from Palgrave Macmillan

Date: 2004
ISBN: 978-0-230-50833-0
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Chapters in this book:

Ch 1 Building bridges or building walls?

Sally Bibb and Jeremy Kourdi

Ch 2 The power of trust

Sally Bibb and Jeremy Kourdi

Ch 3 The cost of lost trust

Sally Bibb and Jeremy Kourdi

Ch 4 The great destroyers of trust

Sally Bibb and Jeremy Kourdi

Ch 5 How leaders build trust

Sally Bibb and Jeremy Kourdi

Ch 6 Trust matters in business

Sally Bibb and Jeremy Kourdi

Ch 7 Building customer trust

Sally Bibb and Jeremy Kourdi

Ch 8 Trust in times of change

Sally Bibb and Jeremy Kourdi

Ch 9 Building a culture of trust

Sally Bibb and Jeremy Kourdi

Ch 10 Measuring trust

Sally Bibb and Jeremy Kourdi

Ch 11 Attitudes to trust

Sally Bibb and Jeremy Kourdi

Ch 12 Final word: the basic laws of trust

Sally Bibb and Jeremy Kourdi

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DOI: 10.1057/9780230508330

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