The Outsourcing Contract: Structure and Tactics

Peter Brudenall

Chapter 11 in Technology and Offshore Outsourcing Strategies, 2005, pp 211-224 from Palgrave Macmillan

Abstract: Abstract All too often, the parties to an outsourcing arrangement realise soon after the commencement of the relationship that they have, unintentionally, not been following the contract, or that the contract fails to address specific issues. While there may be any number of reasons why this has happened, typically they involve the parties not taking the time to fully articulate in sufficient detail the key obligations of each party. Not spending enough time establishing the scope of services to be performed is perhaps the most common problem. The pressure to finalise the deal can often result in a lack of attention to what is most important to ensuring a successful outsourcing relationship. In such cases, the parties will often need to renegotiate the contract or, in a worst case scenario where the relationship has broken down, the customer may need to start the process again.

Keywords: Corporate Governance; Service Level; Dispute Resolution; Alternative Dispute Resolution; Financial Service Authority (search for similar items in EconPapers)
Date: 2005
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-51856-8_12

Ordering information: This item can be ordered from
http://www.palgrave.com/9780230518568

DOI: 10.1057/9780230518568_12

Access Statistics for this chapter

More chapters in Palgrave Macmillan Books from Palgrave Macmillan
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().