Organizational Matters

Steven Finlay

Chapter 2 in The Management of Consumer Credit, 2008, pp 15-31 from Palgrave Macmillan

Abstract: Abstract Before entering into the detail of the five phase credit model introduced in Chapter 1, it is worth taking a step back to consider the organizational structures and the environmental conditions that influence and constrain the operation of consumer credit businesses. In the first part of this chapter the business functions needed to deliver consumer credit services to the public are discussed within the context of the different organizational structures that can be employed to manage them. The second part of the chapter discusses legal and ethical issues that need to be considered within the credit management process.

Keywords: Credit Card; Customer Service; Customer Relationship Management; Consumer Credit; Business Function (search for similar items in EconPapers)
Date: 2008
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-0-230-58250-7_2

Ordering information: This item can be ordered from
http://www.palgrave.com/9780230582507

DOI: 10.1057/9780230582507_2

Access Statistics for this chapter

More chapters in Palgrave Macmillan Books from Palgrave Macmillan
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().