A Dozen Reasons Why You’re Wrong: Handling Resistance

Mike Clayton

Chapter Chapter 7 in The Influence Agenda, 2014, pp 157-173 from Palgrave Macmillan

Abstract: Abstract The practitioner was leading a project to re-design business processes across a portion of a business, following successful strategy development. His stakeholder group was made up of a dysfunctional management team who did not like one another and who failed to work well together.

Keywords: Loss Aversion; Stakeholder Engagement; Rotten Core; Cognitive Rigidity; Onion Model (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-137-35585-0_9

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DOI: 10.1057/9781137355850_9

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