Rule #3: Agree on Clearly Defined and Measurable Outcomes

Kate Vitasek, Jacqui Crawford, Jeanette Nyden and Katherine Kawamoto

Chapter Chapter 5 in The Vested Outsourcing Manual, 2011, pp 119-138 from Palgrave Macmillan

Abstract: Abstract Success in your outsourcing and business relationships depends mainly on knowing the answers to two seemingly simple questions: What results do I need? How will I know when I get them? As is often the case in business and in life, trying to answer a simple question or two often is quite complex. Reflection, clear thinking, and resources usually are needed.

Date: 2011
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DOI: 10.1007/978-1-137-51246-8_6

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