Horizontal Process Redesign

Magne Y. Orgland

Chapter 7 in Initiating, Managing and Sustaining Strategic Change, 1997, pp 138-175 from Palgrave Macmillan

Abstract: Abstract The previous two chapters discussed top-down direction setting. They considered the role of leadership at all levels of the organization in providing an overall direction for the change effort. This chapter and the next consider another powerful force for change: horizontal process redesign.

Keywords: Business Process; Control Chart; Current Process; Total Quality Management; Core Process (search for similar items in EconPapers)
Date: 1997
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Persistent link: https://EconPapers.repec.org/RePEc:pal:palchp:978-1-349-14470-9_7

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DOI: 10.1007/978-1-349-14470-9_7

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