Uttar Pradesh Housing and Development Board

Archana Shukla and R. Srinivasan

Asian Journal of Management Cases, 2005, vol. 2, issue 1, 87-109

Abstract: The new Housing Commissioner of the Uttar Pradesh Housing and Development Board (UPHDB), V N Garg, faced the challenge of building the UPHDB into a brand that reflected customer responsiveness, quality consciousness and world-class standards in operations. This case on the UPHDB focuses on the process of initializing and implementing change in a government-owned organization that had for a long time been operating in a stable monopolistic environment, while lacking a long-term perspective and being subjected to frequent changes in top management. The case documents the various initiatives/interventions in the process of making changes, and articulating and implementing a vision for the UPHDB. Issues involved in consolidating the initiatives for change, the culture change and the pursuit of ISO certification are also discussed.

Keywords: Change management; Process of change; Institutionalizing change; Leadership; India; Housing (search for similar items in EconPapers)
Date: 2005
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Persistent link: https://EconPapers.repec.org/RePEc:sae:anjomc:v:2:y:2005:i:1:p:87-109

DOI: 10.1177/097282010500200106

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