Silent victims: Negative effects of observing workplace deviance on employees’ emotional exhaustion and workplace thriving

Mamoona Arshad, Muhammad Abdur Rahman Malik and Shoaib Amjad Hussain
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Mamoona Arshad: De Montfort University, Leicester, UK
Shoaib Amjad Hussain: Suleman Dawood School of Business, Lahore University of Management Sciences (LUMS), Lahore, Pakistan

Australian Journal of Management, 2024, vol. 49, issue 4, 678-699

Abstract: Building on previous studies on third-party observations (TPOs) of mistreatments, in this study, we investigate the effects of TPO of workplace deviance (TPO-WD). Drawing on conservation of resource theory, we explore the intermediary process through which TPO-WD, influences employees’ workplace thriving. Using multi-wave data from 346 employees, our results suggest that those who observe, or hear about, incidents of workplace deviance experience a heightened level of emotional exhaustion, which has a detrimental impact on workplace thriving. Furthermore, we also test how these relationships are impacted by the extent of employees’ organizational identification and a cooperative psychological climate. These findings not only provide a resource-based view on how TPO-WD affects workplace thriving but also highlight the critical importance of cooperative psychological climate as a resource passageway to prevent damaging employees’ workplace thriving. JEL Classification: L2 Firm Objectives, Organization, and Behaviour

Keywords: Conservation of resource theory; cooperative psychological climate; emotional exhaustion; organizational identification; resource passageways; third-party observation; workplace deviance; workplace thriving (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:sae:ausman:v:49:y:2024:i:4:p:678-699

DOI: 10.1177/03128962231171653

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