Speaking allowed? Workplace regulation of regional dialect

Elizabeth Eustace

Work, Employment & Society, 2012, vol. 26, issue 2, 331-348

Abstract: This article addresses speech as an aspect of aesthetic labour. It demonstrates that, because speech is bound up with identity, attempts to enforce appropriacy in the speech of service sector workers may generate dilemmas and resistance. The article offers empirical ethno-linguistic data from Glasgow in Scotland. The data suggest that proscriptive approaches deny the linguistic identity and agency of the speaker and do little to enhance the work experience of employees or their communicative relationships with customers in service environments.

Keywords: accent; aesthetic labour; ethno-linguistic identity; organizational conformity; Scots dialects; scripting; speech style (search for similar items in EconPapers)
Date: 2012
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Persistent link: https://EconPapers.repec.org/RePEc:sae:woemps:v:26:y:2012:i:2:p:331-348

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