A Systematic Review Approach to Organisational Conflict Resolution for Optimal Productivity and Seamless Functioning

S. K. Sindu Bharathi and S. Sujatha ()
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S. K. Sindu Bharathi: SRM Institute of Science and Technology, Faculty of Management
S. Sujatha: SRM Institute of Science and Technology, Faculty of Management

A chapter in Proceedings of the International Conference on Digital Transformation in Business: Navigating the New Frontiers Beyond Boundaries (DTBNNF 2024), 2024, pp 244-265 from Springer

Abstract: Abstract Organizational conflict is examined in this research along with its sources, repercussions, and solutions. What factors contribute to disputes within organizations? According to the research, conflict, like other terminologies, causes a great deal of ambivalence and uncertainty, leaving many academics and administrators unsure about two things: (1) what it means and its significance; and (2) how to cope with it. This research studied the corpus of literature on conflict resolution by managers in organizations in great detail in order to gain a deeper understanding of the existing state of knowledge. Following an extensive literature search using the Scopus repository, 34 publications ended up appearing in rigorously reviewed journals worldwide. This study examines the trend of publications in the topic of conflict management, highlighting notable articles and the most prolific and significant writers. Following this, in order to find theme clusters, a bibliometric analysis was done using VOS Viewer. Using co-citation analysis and bibliographic coupling to construct the network map uncovers intriguing patterns and themes in organizational conflict resolution. A more comprehensive understanding of the topic is provided in our study, and potential directions for future research were suggested in regard to the findings.

Keywords: Efficiency; Conflict resolution; Dispute management (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:spr:advbcp:978-94-6463-433-4_18

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DOI: 10.2991/978-94-6463-433-4_18

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