Role of HRM Practices in Telecommunication Sector: A Comparative Study Between Public and Private Company

T.H. Lalrokhawma () and Satpathy Sarita
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T.H. Lalrokhawma: VFSTR, Assistant Professor, Department of Management
Satpathy Sarita: VFSTR, Professor, Department of Management

A chapter in Proceedings of the International Conference on Digital Transformation in Business: Navigating the New Frontiers Beyond Boundaries (DTBNNF 2024), 2024, pp 383-397 from Springer

Abstract: Abstract India’s telecommunication services have become one of the fastest growing businesses in the world (Forbes.com, 2011). As per TRAI (2021) data, in terms of fixed and mobile phones users, India have the second largest telecommunication network in the world with subscribers of 1179.49 million as on 31 January 2021. India has the second-largest Internet user-base with a total of 747.41 million broadband internet subscribers (TRAI, 2020). Telecom sectors play a vital role in providing support for social and economic growth while transforming multiple sectors such as IT, insurance, education, health, etc. The study focusses on human resource management practices in the public and private telecom company. The main aim of this research is to compare the existing HRM practices in BSNL and Airtel. In order to achieve the objectives of the study, three hypotheses were developed and tested using independent t-test. A pre-structured questionnaire was designed for collection of employees view on HRM practices in both public and private companies. A total of 84 respondents (BSNL = 62, Airtel = 22) has been considered using convenient sampling method. The findings of the study reveals that human resource practices in private telecom company are well planned, adequate and effective for employees compared to the public sector company. The findings can be used by telecommunication sectors to improve the welfare and management of employees in their company. This study shows the importance of HRM in the achievement of organizational goals and objectives.

Keywords: Public telecom company; private telecom company; performance appraisal; training and development; quality of work-life; development (search for similar items in EconPapers)
Date: 2024
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DOI: 10.2991/978-94-6463-433-4_28

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