Analysis of the Digital Transformation Strategy in the Catering Industry: A Case Study of Hong Kong

Jingfeng Xu ()
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Jingfeng Xu: The Chinese University of Hong Kong, Faculty of Social Science

A chapter in Proceedings of the 2025 International Conference on Financial Innovation and Marketing Management (FIMM 2025), 2025, pp 677-683 from Springer

Abstract: Abstract With the advancement of technology, digital operations have been developing in different industries. The Hong Kong catering industry is undergoing a digital transformation, benefiting from the maturity of catering operations in mainland China. Digital transformation can improve the industry’s quality, and management efficiency, and reduce operating and administrative costs. Traditional catering companies face challenges in the market, and digital transformation can help them reduce costs and increase efficiency. For Hong Kong catering companies, digital transformation is crucial to meet market competition needs, improve productivity, and adapt to changes in consumer demand. By adopting a digital model, catering companies can reduce labor costs, improve customer satisfaction, simplify dining processes, and enhance their market competitiveness. This article provides corresponding suggestions for catering companies and outlines the basic ideas, including selecting digital modules, improving the regulatory system, and promoting digital systems, aiming to help Hong Kong catering companies that are eager to improve their market competitiveness but have not yet integrated digital services.

Keywords: Hong Kong; Digital Transformation; Catering Industries (search for similar items in EconPapers)
Date: 2025
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DOI: 10.2991/978-94-6463-874-5_78

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