Using GSS to Design Organizational Processes and Information Systems: An Action Research Study on Collaborative Business Engineering

Gert-Jan de Vreede and Gary Dickson
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Gert-Jan de Vreede: Delft University of Technology
Gary Dickson: North Carolina State University

Group Decision and Negotiation, 2000, vol. 9, issue 2, No 6, 183 pages

Abstract: Abstract During an action research study a collaborative business engineering approach was developed, applied, and evaluated. Key characteristic of the approach is its focus on the participative design of organizational processes and supporting information systems. Following the approach, various design activities are carried out in close cooperation with groups of stakeholders supported by a Group Support System (GSS). This paper describes and reflects on the execution of these collaborative design activities in a police organization. Lessons learned with respect to GSS and collaborative design are formulated. Key insights illustrate the stakeholders' perception of the group technology and the way in which it facilitated an efficient design process.

Keywords: group support systems; business engineering; action research; organization design; information systems design (search for similar items in EconPapers)
Date: 2000
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DOI: 10.1023/A:1008758806144

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