From Paperwork to Network

Kristin Braa and Tone Sandahl
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Kristin Braa: University of Oslo
Tone Sandahl: Center for Information Technology Services

Group Decision and Negotiation, 2000, vol. 9, issue 3, No 2, 189-203

Abstract: Abstract The importance of understanding multiple roles and resources of documents in work practices for designing document systems is emphasized in this paper. The difficulties one faces in the transition from paperwork to digital work are discussed based on a case study. The observations show that documents are coordinating artifact as well as important in peoples' awareness of other's work. How documents are placed on shelves indicate status in work and, hence, reduce the articulation work. These resources often vanish when documents become digital. Prototypes are described to illustrate ways of capturing resources that "keep the work practice together".

Keywords: document systems; paperwork; work practices; articulation work (search for similar items in EconPapers)
Date: 2000
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DOI: 10.1023/A:1008783106613

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