Decision Support Systems Failure

David Arnott and Gemma Dodson
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David Arnott: Monash University
Gemma Dodson: Monash University

Chapter 34 in Handbook on Decision Support Systems 1, 2008, pp 763-790 from Springer

Abstract: Abstract The development of any decision support system (DSS) is a risky affair. The volatile task environment and dynamic nature of managerial work means that DSS projects are prone to failure. This chapter explores a number of aspects of DSS failure, first by considering the definition of success and failure and then by developing a set of critical success factors (CSFs) for DSS. This CSF set is used to understand two DSS project failures: one a small scale personal DSS, and the other a large enterprise-scale data warehouse with business intelligence applications. In addition to understanding DSS failure ex post, the CSF set could be used during a project to provide early warning of potentially fatal problems.

Keywords: Decision Support System; Information System; User Satisfaction; Business Intelligence; Critical Success Factor (search for similar items in EconPapers)
Date: 2008
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DOI: 10.1007/978-3-540-48713-5_34

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