The Process of Business Process Management

August-Wilhelm Scheer () and Eric Brabänder
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August-Wilhelm Scheer: Institute for Information Systems (IWi) at the German Research Center for Artificial Intelligence

A chapter in Handbook on Business Process Management 2, 2010, pp 239-265 from Springer

Abstract: Abstract This chapter provides an overview of the process of Business Process Management (BPM) and the elements needed to establish a holistic, organization-wide BPM approach. The objective of this chapter is to describe the optimal organizational infrastructure for achieving a holistic BPM approach and to identify the processes, roles, and responsibilities that need to be put in place. The chapter starts with an introduction into the necessity for a holistic, organization-wide BPM approach and typical misinterpretations of the meaning of BPM within that context. Based on an analysis of the process of BPM itself, the main elements of a holistic BPM approach are then identified and described in more detail. Special attention is paid to a detailed description of the Center of Excellence for BPM, its services and responsibilities within a company, and the resulting roles needed for a company’s BPM structures. The chapter ends with a summary and a best practice example that shows what steps should be taken to implement holistic, enterprise-wide organizational structures to support BPM.

Keywords: Business Process; Business Process Management; Process Area; Business Objective; Knowledge Management System (search for similar items in EconPapers)
Date: 2010
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DOI: 10.1007/978-3-642-01982-1_12

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