BPM Center of Excellence: The Case of a Brazilian Company

Leandro Jesus (), André Macieira, Daniel Karrer and Heitor Caulliraux
Additional contact information
Leandro Jesus: Federal University of Rio de Janeiro

A chapter in Handbook on Business Process Management 2, 2010, pp 285-306 from Springer

Abstract: Abstract The BPM Center of Excellence (CoE) has been widely adopted in organizations that believe in BPM’s potential as a tool to promote an organizational environment that is technically and culturally prone to innovation and change. This chapter shows the relevance of a BPM CoE in order to implement an effective BPM Governance that generates synergy, efficiency, and collaboration within all types of existent BPM initiatives inside an organization. It also discusses lessons learnt related to the implementation of a BPM CoE by presenting a real case in a Brazilian company.

Keywords: Business Process; Service Level Agreement; Business Process Management; Business Area; Enterprise Resource Planning System (search for similar items in EconPapers)
Date: 2010
References: Add references at CitEc
Citations: View citations in EconPapers (3)

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:ihichp:978-3-642-01982-1_14

Ordering information: This item can be ordered from
http://www.springer.com/9783642019821

DOI: 10.1007/978-3-642-01982-1_14

Access Statistics for this chapter

More chapters in International Handbooks on Information Systems from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().