Management of Process Excellence

Mathias Kirchmer ()
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Mathias Kirchmer: BPM-D - Enabling the next Generation Enterprise

A chapter in Handbook on Business Process Management 2, 2015, pp 79-99 from Springer

Abstract: Abstract In order to be successful, enterprises have to adapt quickly to new opportunities and threats. They have to take smart decisions and execute fast. Innovation and agility become main success factors. The Management of Process Excellence (MPE) is a key enabler. It is a value-driven approach to business process management that can result in dynamic operations of an enterprise. MPE links business strategy with people and technology based execution – at pace with certainty. Technologies such as Service Oriented Architectures (SOA), software-as-a-service (SAAS), cloud-computing or the Web 2.0 support this approach. MPE enables business outcomes through those technology architectures. Knowledge assets such as reference models increase productivity again. The resulting next generation enterprise is ready for long-term success since it can adjust to the volatile business environment. This chapter discusses MPE, an approach to achieve agility and innovation through Business Process Management. It describes the relation between process management and innovation and how next generation process automation can support that effort. Finally, an appropriate process governance approach for MPE is presented.

Keywords: Business Process; Process Innovation; Customer Relationship Management; Business Process Management; Enterprise Resource Planning (search for similar items in EconPapers)
Date: 2015
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DOI: 10.1007/978-3-642-45103-4_3

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