Antecedents and outcomes of service recovery perfomance in private healthcare: An empirical investigation

Nicholas Ashill (), Jayne Krisjanous () and Janet Carruthers ()

International Review on Public and Nonprofit Marketing, 2004, vol. 1, issue 2, 57-74

Keywords: Service recovery perfomance; healthcare; frontline staff; Desempeño en los servicios de atenciñn al paciente; sanidad; pleados de atención al póblico (search for similar items in EconPapers)
Date: 2004
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DOI: 10.1007/BF02896626

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