Analysis of Quality Costs

Shyama Prasad Mukherjee ()
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Shyama Prasad Mukherjee: University of Calcutta

Chapter Chapter 7 in Quality, 2019, pp 137-156 from Springer

Abstract: Abstract While no one denies or derates the importance of qualityQuality costs summary and analysis in goods and services produced and delivered, some stakeholders argue that building high levels of quality demands considerable expenses on various heads. At the same time, consumerism provides compensations for poor quality from suppliers or service providers. On the one hand, Crosby would claim that ‘Quality is Free’; on the other hand, manufacturers claim that quality has to be paid for. Of course, quality, in this debate, implies something beyond the minimum level of quality which is inseparably present in the product or service.

Keywords: Quality Costs; Cost Of Poor Quality (CoPQ); External Failure; Optimal Quality Level; Consolidated Table (search for similar items in EconPapers)
Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:spr:isbchp:978-981-13-1271-7_7

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DOI: 10.1007/978-981-13-1271-7_7

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