Improving Access to Healthcare: Models of Adaptive Behavior

Carri W. Chan () and Linda V. Green ()
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Carri W. Chan: Columbia Business School
Linda V. Green: Columbia Business School

Chapter Chapter 1 in Handbook of Healthcare Operations Management, 2013, pp 1-18 from Springer

Abstract: Abstract Patient access to healthcare is a major problem area due to inadequate supplies and misallocation of resources including physicians, nurses, and hospital beds. Increasing patient demands due to an aging and more chronically ill population will exacerbate this situation, leading to longer delays for care, hurried treatment times, and adverse clinical outcomes. Though there is a significant operations literature focused on methods to mitigate these effects, suggested remedies may be ineffective due to adaptive behavior by both physicians and patients. This chapter will focus on the quantification and impact of such adaptive behavior on the ability to provide timely patient access to limited health services.

Keywords: Adaptive Behavior; Occupancy Level; Panel Size; Appointment Slot; Readmission Risk (search for similar items in EconPapers)
Date: 2013
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DOI: 10.1007/978-1-4614-5885-2_1

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