Benchmarking in Healthcare: An Approach Based on Closest Targets

Juan Aparicio, Fernando Borras, Lidia Ortiz and Jesus T. Pastor
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Fernando Borras: University Miguel Hernandez of Elche
Lidia Ortiz: University Miguel Hernandez of Elche
Jesus T. Pastor: University Miguel Hernandez of Elche

A chapter in Managing Service Productivity, 2014, pp 67-91 from Springer

Abstract: Abstract This chapter examines the process of benchmarking in healthcare. In particular, we focus on hospital performance. We are especially interested in showing that the determination of closest targets as a benchmarking technique has significant advantages over traditional Data Envelopment Analysis (DEA) methods for signaling keys for the inefficient hospitals to improve their performance. In doing so, we use a sample of hospital located in the eastern region of Spain. We show the computational problems related to the estimation of this type of targets and the ways that exist to solve such problems. Finally, we suggest in the application some guidance in relation to determining potential improvement targets for each of the inefficient units.

Keywords: Data envelopment analysis; Closest targets; Benchmarking; Healthcare; Managing service productivity (search for similar items in EconPapers)
Date: 2014
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DOI: 10.1007/978-3-662-43437-6_5

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