Performance Management (PM) Over the Entire Value Chain

Marc Helmold and Warda Samara
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Marc Helmold: IUBH
Warda Samara: IUBH

Chapter 1 in Progress in Performance Management, 2019, pp 1-24 from Springer

Abstract: Abstract Performance management (PM) is a subject which is an integral part of any enterprise and organization. Performance management integrates performance measurement, management and performance improvement as illustrated in the performance management cycle in Fig. 1.1. PM is a structural and systematic approach. It describes the management of enterprises, processes, employees, departments and organizations to ensure that goals and objectives are being reached efficiently and effectively. The goals and objectives are derived from customer’s expectations which are the bases of the strategic mission and vision in an enterprise. Performance measurement and management has to be executed over the entire value chain and applies to all functions and departments.

Date: 2019
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DOI: 10.1007/978-3-030-20534-8_1

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