Problem Solving Tools

Thomas Pyzdek
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Thomas Pyzdek: The Pyzdek Institute

Chapter 16 in The Lean Healthcare Handbook, 2021, pp 177-183 from Springer

Abstract: Abstract In Lean, problem solving addresses root causes of problems, not symptoms. This is in stark contrast to what most organizations do. We discussed this in the earlier section on Process Control versus Quality Control. While we do not ignore Quality Control, which focuses on the results of problems, we emphasize Process Control which focuses on the causes of problems. Previous discussions covered ways to identify that problems are present in a process, i.e., special cause variation. This chapter will present methods of identifying what is causing the special cause variation. The same methods can also help you when only common cause variation is present and you want identify these common causes.

Date: 2021
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DOI: 10.1007/978-3-030-69901-7_16

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