Servitization of Manufacturing Companies

Philipp Osterrieder ()
Additional contact information
Philipp Osterrieder: University of St.Gallen

A chapter in Managing Industrial Services, 2021, pp 7-13 from Springer

Abstract: Abstract Organizations servitize—and servitization means that formerly engineering-focused manufacturers transition into companies providing a portfolio of both goods and value-added services. Generally, the process of servitization is triggered by either customers demanding services complementary to the pure provision of hardware or proactive CEOs anticipating the value of a sound service business. But even though transitioning toward a service provider might enable the manufacturer to counteract fluctuating equipment demands and increase revenue, companies need to be aware that they risk falling into the service and/or digital paradox without a firm understanding of the specificities of service management and a solid service strategy. This chapter, therefore, sets out to describe the road to servitization including a clear definition of the term “service” as used in this book and potential pitfalls associated with this development.

Keywords: Industrial services; Internet of things; Service transformation; Servitization; Smart services (search for similar items in EconPapers)
Date: 2021
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-3-030-72728-4_2

Ordering information: This item can be ordered from
http://www.springer.com/9783030727284

DOI: 10.1007/978-3-030-72728-4_2

Access Statistics for this chapter

More chapters in Management for Professionals from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().