Customer Focus

Timothy Adesanya Ibidapo ()

Chapter 14 in From Industry 4.0 to Quality 4.0, 2022, pp 309-332 from Springer

Abstract: Abstract Reflecting back on the earlier days of the ground zero of quality (Quality 0.0) and its evolving trend to Quality 4.0 (Table 7.1.) in the twenty-first century gives the opportunity of appreciating how much humanity has appreciated and benefitted from quality management. The people of the world have been extremely blessed with quality management benefits in various ways – industrial growth and development, healthcare, water supply, food safety, transportation, environmental management, and facing pandemic challenges as witnessed particularly in the year 2020 to the early parts of 2021.

Keywords: Customer satisfaction; Nanotechnology; Business sustainability; Quality management system (QMS); American National Standards Institute (ANSI); ISO 9000 series of international quality management system (QMS); European Economic Area (EEA); Conformite Europeenne “CE” mark (European Conformity Certification) and phantasmagoria (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-3-031-04192-1_14

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DOI: 10.1007/978-3-031-04192-1_14

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