Dictates of Quality

Timothy Adesanya Ibidapo ()

Chapter 9 in From Industry 4.0 to Quality 4.0, 2022, pp 191-220 from Springer

Abstract: Abstract Attention is focused here on the relationship between quality and customer satisfaction. In an attempt to understand the term “quality,” itself it is very important for you to try to define it in your own words and terms. Thereafter, I would like you to compare the definitions provided below by various authors with yours.

Keywords: Conformance to requirements; Contractual standard; Customer feedback; Customer requirements; Customer-supplier relationship; Direct to stock/ship to stock; Disenfranchisement; Dynamics of technological advancement; Management commitment; Management system; Process capability assessment; Quality management; Quality mindset and zero defects (search for similar items in EconPapers)
Date: 2022
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DOI: 10.1007/978-3-031-04192-1_9

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