Organization Learning

Albert Ferdinand Aalders

Chapter 5 in Cultivating Organizational Excellence, 2023, pp 97-124 from Springer

Abstract: Abstract Excellent organizations apply learning processes that are feeding their development and decision taking. Understanding and improving how organizations learn and accumulate their knowledge and experiences is essential to accelerate innovation and avoid repeating the same errors. Systematic approaches to develop a comprehensive view of the organization, its ecosystem, markets, or specific stakeholder groups are discussed. Disseminating this information throughout the (networked) organization will deepen the understanding of what is going on, what is required, and what is possible, and therefore forms the basis for the development of judgment and concerted action. Further, it increases transparency on what kind of information can be provided by whom. Doing so, it accelerates progress of improvement and change, and as such it will strengthen the innovation culture of the organization. Ways in which a Business Management System can be defined and developed over time to support such learning processes will be explained.

Keywords: BMS Back-office; Buddy program; Business Management System (BMS); Carnot cycle; Communication; Employee introduction (deck); Feynman diagrams; Friday-afternoon experiments; Gatekeepers; Idea (e)valuation and selection; Informal consultation; Information architecture; Innovation culture; Knowledge sharing; Management by exception; Mentoring; Not-invented here (NIH) syndrome; Organizational learning; Plan-Do-Check-Act (PDCA); Portfolio management; Standard evaluation sheets; Structured experimentation; Tolerance of failure; Training programs; Uncertainty reduction (search for similar items in EconPapers)
Date: 2023
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DOI: 10.1007/978-3-031-26289-0_5

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