Quality

Philip Bauer
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Philip Bauer: Six Sigma Management Academy

Chapter 5 in A Comprehensive Project Management Guide, 2024, pp 65-108 from Springer

Abstract: Abstract This chapter offers a detailed examination of the concept of quality within the context of project management, exploring its multifaceted dimensions, significance, and implications for project success. Drawing from theoretical frameworks, industry standards like Six Sigma, and practical insights, it seeks to provide a holistic understanding of quality and its role in driving value creation and stakeholder satisfaction. It also underscores the critical importance of quality in project management, asserting that it serves as a cornerstone for achieving project success and sustaining organizational competitiveness. It advocates for a proactive and integrated approach to quality management that aligns project deliverables with stakeholder expectations, fosters a culture of excellence and continuous improvement, and drives value creation throughout the project lifecycle. By prioritizing quality as a core tenet of project management practice, organizations can enhance their capacity to deliver projects that not only meet technical specifications but also inspire confidence, build trust, and generate lasting impact for all stakeholders involved.

Keywords: Quality terms; QFD (Quality Function Deployment); HOQ (House of Quality); Kano model; QM tools; Process map; Cascading; Ishikawa/Fishbone; C&E matrix; FMEA; Project charter; MSA; Histogram; Pareto analysis; Box plot; Sigma; Quality management (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-3-031-68252-0_5

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DOI: 10.1007/978-3-031-68252-0_5

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