Review of Soft Skills Within Knowledge Management

Soumit Sain and Silvio Wilde
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Soumit Sain: European University of Economics and Management

Chapter 2 in Customer Knowledge Management, 2014, pp 7-55 from Springer

Abstract: Abstract This chapter constitutes the first part of the theoretical framework for the investigation at hand. It describes theories and views from the field of knowledge management which consider personal and organizational soft skills for the process of knowledge transfer or knowledge exchange. The selected theoretical approaches will be described in greater detail to illustrate the interplay of components within the framework.

Keywords: Business Process; Knowledge Management; Knowledge Transfer; Organizational Learning; Brain Drain (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-3-319-05059-1_2

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DOI: 10.1007/978-3-319-05059-1_2

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