Analysis and Evidence

Soumit Sain and Silvio Wilde
Additional contact information
Soumit Sain: European University of Economics and Management

Chapter 4 in Customer Knowledge Management, 2014, pp 87-131 from Springer

Abstract: Abstract This chapter contains the actual study. It looks into the soft skills required by companies that want to improve their knowledge management process by giving it a stronger customer focus. When the investigation started, there was no study available that combined soft skills, customer knowledge and customer focus. Apart from presenting the result of the investigation, this chapter also provides detailed information on its methodology and execution in order to allow the reader a better overview of the course of the study.

Keywords: Customer Knowledge Management; Customer Focus; Soft Skills; Brain Gain; Customized Learning (search for similar items in EconPapers)
Date: 2014
References: Add references at CitEc
Citations:

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-3-319-05059-1_4

Ordering information: This item can be ordered from
http://www.springer.com/9783319050591

DOI: 10.1007/978-3-319-05059-1_4

Access Statistics for this chapter

More chapters in Management for Professionals from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().