Soft Skill Drivers for Successful CKM

Soumit Sain and Silvio Wilde
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Soumit Sain: European University of Economics and Management

Chapter 5 in Customer Knowledge Management, 2014, pp 133-139 from Springer

Abstract: Abstract This chapter sums up the main contents and research results of the book. After summarizing the key findings, the authors outline the theoretical and practical implications of the study. The chapter will conclude with recommendations addressed to the management and suggestions for future research work.

Keywords: Soft Skills Training; Customer Knowledge Management; Brain Gain; Face Fierce Competition; Customer Contact (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-3-319-05059-1_5

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DOI: 10.1007/978-3-319-05059-1_5

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