Training

K. Ganesh (), Sanjay Mohapatra (), S. P. Anbuudayasankar () and P. Sivakumar ()
Additional contact information
K. Ganesh: McKinsey Knowledge Center (McKC) | McKinsey & Company, Inc.
Sanjay Mohapatra: Xavier Institute of Management
S. P. Anbuudayasankar: Amrita School of Engineering
P. Sivakumar: Vickram College of Engineering

Chapter 8 in Enterprise Resource Planning, 2014, pp 109-121 from Springer

Abstract: Abstract The skill transfer is an essential step in an enterprise resource planning (ERP) implementation project. The training is required at two levels for the client members in the project. In the first level, the key users/process owners are required to be trained on the functionality and major features of the software package. This training, if given before the business process analysis, helps to improve the communication between the consultants and the key users/process owners during the analysis phase. The next level of training is conducted for the end users where more stress is given on the transactions, reports/interface/other programs, user security, and system administration activities (applicable for the system administrator only). This training is required before the commencement of acceptance testing. Any other training may be arranged also, if required.

Keywords: Target Audience; User Procedure; Critical Success Factor; Training Environment; Enterprise Resource Planning (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:spr:mgmchp:978-3-319-05927-3_8

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DOI: 10.1007/978-3-319-05927-3_8

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