Service Levels for SAP on Cloud

Michael Missbach, Josef Stelzel, Cameron Gardiner, George Anderson and Mark Tempes
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Michael Missbach: Cisco Systems

Chapter 3 in SAP on the Cloud, 2013, pp 39-64 from Springer

Abstract: Abstract “The electricity has to be of good quality” – in the early days of electrification when customers didn’t have experience with this new technology the city council of a German village wrote this sentence in the contract with a utility company. This is quite similar to the definitions in many service level agreements for SAP solutions on public and private clouds.

Keywords: Resource Consumption; Service Level Agreement; Cloud Provider; Cloud Service Provider; Cloud Infrastructure (search for similar items in EconPapers)
Date: 2013
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DOI: 10.1007/978-3-642-31211-3_3

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