The mediating role of key supplier adaptability and involvement in the relationship between supplier relationship management and NPD project success

Xiaozhen Wang (), Ki-Hyun Um (), Shu Wang () and Mingu Kang ()
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Xiaozhen Wang: Zhejiang University of Science & Technology
Ki-Hyun Um: Pukyong National University
Shu Wang: McMaster University
Mingu Kang: Zhejiang University

Operations Management Research, 2023, vol. 16, issue 2, No 13, 794-807

Abstract: Abstract This study investigates an underlying mechanism by which manufacturing firms’ supplier relationship management facilitates the project success of their new product development (NPD). This study uses 292 responses collected from manufacturing firms to test the hypotheses driven by social exchange and organizational information processing theories. The findings suggest that a manufacturing firm’s trust relationship and IT use with its key suppliers promote NPD project success through their adaptability to changing needs and active involvement in NPD processes. Besides, the results reveal that the trust relationship with suppliers is more critical in facilitating supplier adaptability during the NPD processes than IT use with suppliers. This study contributes to the supplier relationship management study by clarifying underlying mechanisms through which trust relationships and IT use with suppliers influence NDP project success.

Keywords: Trust relationship with suppliers; IT use with suppliers; Supplier involvement; Supplier adaptability; New product development (search for similar items in EconPapers)
Date: 2023
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DOI: 10.1007/s12063-022-00325-0

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