Smart Dust for Smart(er) Industrial Product-Service-Systems: Three Strategies and Their Application

Manuel Holler (), Benjamin Giffen (), Linard Barth () and Rainer Fuchs ()
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Manuel Holler: Zurich University of Applied Sciences
Benjamin Giffen: University of St. Gallen
Linard Barth: Zurich University of Applied Sciences
Rainer Fuchs: Zurich University of Applied Sciences

A chapter in Smart Services Summit, 2021, pp 15-20 from Springer

Abstract: Abstract The nascent technology of smart dust—miniaturized sensor networks—promises high value to advance industrial product-service-systems. While previous studies have identified smart dust as source for product and service innovation, the pathways from an initial offering to smart dust-enhanced product-service-systems have received scant attention. The present work in the scope of a Swiss National Science Foundation project on the economic potentials of this technology aims to conceptualize and apply strategies for smart dust-enhanced product-service-systems. This conceptual research resulted in the three pathways (1) product-driven strategy, (2) service-driven strategy and (3) holistic strategy which could be successfully mapped to the use case “Monitoring of structures“. In closing, this emerging technology helps to make industrial product-service-systems more customer- and user-oriented as called by recent voices. To science, we introduce smart dust in the field of product-service-systems and offer a first systemization of pathways, thus contribute to the product-service-systems engineering knowledge base. To practice, we provide useful approaches to be applied at a strategy level to push the servitization in manufacturing forward.

Keywords: Smart dust; Industrial Product-Service-System; Industrial PSS; Strategy; Application; Conceptual research (search for similar items in EconPapers)
Date: 2021
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DOI: 10.1007/978-3-030-72090-2_2

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