The Subject Matter of Process Automation Practices: Through the Lenses of Research Questions

Göran Goldkuhl ()
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Göran Goldkuhl: Linköping University

A chapter in Service Automation in the Public Sector, 2022, pp 13-33 from Springer

Abstract: Abstract When inquiring process automation in the public sector, there is a need for clear conceptualizations of pivotal researched phenomena. This presented meta-inquiry investigates the research questions of five research projects on process automation. The addressed phenomena, as enounced in the research questions, are ontologically analyzed based on a practice-theory view following the “practice turn.” The projects’ research questions presume different sub-practices of process automation. Such sub-practices are identified and made explicit. The ontological analyses of the research questions are also based on a linguistic analysis of key concepts, such as automatic, automaton, automate, automated, and automation. This analysis follows the “linguistic turn.” The chapter is summarized through a concerted and synthesized description of the subject matter of process automation based on the linguistic and practice-ontological analyses.

Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prochp:978-3-030-92644-1_2

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DOI: 10.1007/978-3-030-92644-1_2

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