Cognitive Robotic Process Automation: Concept and Impact on Dynamic IT Capabilities in Public Organizations

Gustaf Juell-Skielse (), Prasanna Balasuriya (), Evrim Oya Güner () and Shengnan Han ()
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Gustaf Juell-Skielse: University of Borås
Prasanna Balasuriya: Stockholm University
Evrim Oya Güner: Stockholm University
Shengnan Han: Stockholm University

A chapter in Service Automation in the Public Sector, 2022, pp 65-88 from Springer

Abstract: Abstract Robotic process automation (RPA) is considered as a significant aspect of modernizing and digitally transforming public administration towards a higher degree of automation. By adding cognitive artificial intelligence, the use of RPA can be extended, from rule-based, routine processes to more complex applications, involving semi- and unstructured information. However, we lack a clear understanding of what is meant by cognitive RPA and the impacts of RPA on public organizations’ dynamic IT capabilities. To fill this knowledge gap, we carried out a qualitative study by conducting 13 interviews with RPA system suppliers., An abductive approach was used in analyzing the interview data. We contribute with a definition and a conceptual system model of cognitive RPA and a set of propositions for how an extended notion of RPA affects dynamic IT capabilities in public sector organizations.

Keywords: Robotic process automation; Cognitive RPA; Artificial intelligence; Dynamic IT capability; Public organization (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prochp:978-3-030-92644-1_4

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DOI: 10.1007/978-3-030-92644-1_4

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