Automation and Public Service Values in Human Resource Management

Marcus Persson () and Andreas Wallo ()
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Marcus Persson: Linköping University
Andreas Wallo: Linköping University

A chapter in Service Automation in the Public Sector, 2022, pp 91-108 from Springer

Abstract: Abstract In the field of Human Resource Management (HRM), the interest in Robot Process Automation (RPA) technology is steadily gaining. By introducing RPA solutions in HRM work tasks such as recruitment, onboarding, performance management, payroll management, or administration, the idea is that resources can be freed up for HR professionals to focus on more advanced and strategically oriented work tasks. This chapter provides an updated overview of scientific articles about the usage of RPA within the field of HRM. Moreover, the contribution of this chapter also consists of an organizational contextualization in the form of RPA usage within public service organizations, which has not been addressed by previous reviews in the field.

Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:spr:prochp:978-3-030-92644-1_5

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DOI: 10.1007/978-3-030-92644-1_5

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