Understanding Artificial Intelligence as Persuasive Technologies in the Workplace: Improving Effectiveness, Ethicality, and Empowerment

Elisavet Averkiadi () and Wietske Van Osch ()
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Elisavet Averkiadi: Michigan State University
Wietske Van Osch: HEC Montreal

A chapter in The Design of Human-Centered Artificial Intelligence for the Workplace, 2025, pp 201-216 from Springer

Abstract: Abstract This chapter leverages persuasion and persuasive technology frameworks as a lens for understanding the design and use of artificial intelligence (AI) in the workplace. Many AI tools implemented in workplace settings aim to influence employee users’ decision-making, actions, and goal orientation. Using persuasion as a lens for conceptualizing the effect of AI on user behaviors promises to improve the potential effectiveness and ethicality with which AI can influence employee user actions and could inform and empower users to understand the nuances of their interactions with such technologies in workplace settings, where their use is increasingly prevalent and often mandated. Specifically, it allows us to delineate three desired outcomes for AI in workplace settings and map these outcomes to persuasive AI system features that could guide the design of AI tools for the workplace that are effective while at the same time being ethical and empowering.

Date: 2025
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DOI: 10.1007/978-3-031-83512-4_12

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