Building blocks of social relationships in business: verification and measurement validation

Patrycja Klimas (), Katarzyna Czernek-Marszałek (), Dagmara Wójcik () and Patrycja Juszczyk ()
Additional contact information
Patrycja Klimas: Wrocław University of Economics and Business
Katarzyna Czernek-Marszałek: University of Economics in Katowice
Dagmara Wójcik: University of Economics in Katowice
Patrycja Juszczyk: University of Economics in Katowice

Review of Managerial Science, 2025, vol. 19, issue 11, No 3, 3333-3375

Abstract: Abstract Many works in the literature have investigated social relationships and their role in business, thus it would seem that everything is already known about them. Surprisingly, however, as our two-stage research proved, if we consider social relationships to be a complex, multi-dimensional construct created by a set of different elements, we actually conclude that very little is known about how to operationalize and measure them comprehensively. Our paper focuses on the building blocks of social relationships and aims to verify the structural components assigned to them in extant knowledge, and then to offer their sharp operationalization and ensure their sound measurement. A scale for measuring social relationships was developed based on a two-stage, cumulative mixed process combining qualitative (in-depth individual semi-structured interviews) and quantitative research (via a survey). As a contribution, the paper offers valid measurement scales for six social relationship building blocks: emotional intensity, community of interest, shared identity, private contacts, repeatability of relations, and meetings in the professional community.

Keywords: Social relationships; Relationship dimensions; Scale development; Operationalization; Creative industries (search for similar items in EconPapers)
JEL-codes: L14 L2 L20 (search for similar items in EconPapers)
Date: 2025
References: Add references at CitEc
Citations:

Downloads: (external link)
http://link.springer.com/10.1007/s11846-025-00853-6 Abstract (text/html)
Access to the full text of the articles in this series is restricted.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:spr:rvmgts:v:19:y:2025:i:11:d:10.1007_s11846-025-00853-6

Ordering information: This journal article can be ordered from
http://www.springer.com/business/journal/11846

DOI: 10.1007/s11846-025-00853-6

Access Statistics for this article

Review of Managerial Science is currently edited by R. Ewert and W. Kürsten

More articles in Review of Managerial Science from Springer
Bibliographic data for series maintained by Sonal Shukla () and Springer Nature Abstracting and Indexing ().