Benefits of Internal Channels for Building Cultures of Trust

Wim Vandekerckhove ()
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Wim Vandekerckhove: EDHEC Business School

Chapter 3 in Whistleblowing Management Systems and Speak-Up Cultures, 2026, pp 27-43 from Springer

Abstract: Abstract This chapter suggests how formal internal whistleblowing channels and handling processes can support building informal cultures of trust in organizations. It starts by using SUSA data to show where organizations leave opportunities untapped to create more trustworthy whistleblowing systems and cultures of trust. The research suggests PDCA cycles for continuous improvement are not fully implemented. The chapter then proceeds to analyze why integrity professionals tend to struggle making the organizational whistleblowing channels trustworthy. This analysis relies on signaling theory and the ABI-model of trustworthiness.

Date: 2026
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DOI: 10.1007/978-3-032-14204-7_3

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